Terms & Conditions

Payment Security

Payment via Credit Card (VISA, MasterCard and AMEX) and PayPal is accepted.

All payments including Credit Card payments are processed via the secure payment site PayPal.

You do not need to have a PayPal account to pay by Credit Card. You will be redirected to the PayPal website when you place your order.

All orders are processed over guaranteed secure industry standard SSL Certificate (Secure Sockets Layer) encryption technology.

 

Refunds & Exchanges

Ode to Elma will do our utmost best to ensure you are entirely happy with your purchase.

If you find there is a fault with your item we can usually exchange it if we are notified within 3 business days of you receiving your goods. We will exchange for another item.

Please do remember that these are handmade products and each item is individually handmade so variations so will vary slightly to those visible in the online store. This is will due to how the products are made and the nature of the material. We like to think that this adds to their uniqueness and individuality.

 

Privacy Policy

Ode to Elma is committed to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details. We use this information to identify your orders and provide you with information on special deals, new products etc.

At any time users can choose not to receive information by emailing us at info@odetoelma.com.

 

Shipping and Delivery

Each product is individually handmade to order and will be dispatched within 7 working days of the order being placed and payment being received.

All items are dispatched from Melbourne, Australia.

If you are located outside Australia or New Zealand please contact us directly to make purchase and delivery arrangements.

Ode to Elma will not be held responsible for any delivery delays after the order has been dispatched from our studio or any other circumstances beyond our control.

 

Disclaimer

Ode to Elma will not take responsibility for any breakages after the order has been delivered in good condition. We are not responsible for any delivery delays after the order has left our studio or due to any circumstances beyond our control.

 

Contact Us 

If you have any questions or concerns regarding your order please feel free to email us at info@odetoelma.com or call us on +61 (0)40 420 7009.